Founded in 2004 in London by a former British Army Officer and senior London Metropolitan Police Officer, Hotel Security Group (HSG) was established to elevate security standards in the hospitality sector. Drawing on deep experience from elite military and policing backgrounds, our founders created a company grounded in professionalism, integrity, and operational excellence.
Since our inception, we have expanded our presence internationally, operating in Ireland, Dubai, Kenya, and Tanzania. Across all regions, we are trusted by leading hotels, resorts, and private clients to provide discreet, high-end security solutions tailored to the unique demands of luxury hospitality.
At the core of HSG is a commitment to quality—starting with our people. We operate a meticulous recruitment and vetting process, selecting only those with exemplary backgrounds and the character to reflect our values. Every team member receives sector-specific training in areas such as guest interaction, conflict resolution, emergency response, and cultural awareness—ensuring a seamless blend of security and service.
In addition to on-site security services, HSG also offers a dedicated Corporate Investigation Division, providing confidential support in areas such as internal theft, fraud detection, due diligence, and covert operational audits. Our investigative services are handled with the utmost discretion and professionalism, ensuring actionable insights while protecting client reputation.
Our operations are further enhanced by cutting-edge technology. From real-time patrol monitoring and digital incident reporting to GPS-enabled response coordination, we harness intelligent systems that provide transparency, speed, and accountability.
OUR TEAM
Gary Lincoln-Hope is the CEO and Operations Director of Hotel Security Group, bringing over two decades of leadership in military, security, and hospitality sectors. A former British Army officer and founder of successful security ventures in the UK and East Africa, Gary leads HSG with a focus on excellence, integrity, and innovation. He oversees all operational aspects of the business, from client engagement and strategic planning to service delivery and quality control. Gary’s hands-on approach ensures tailored, high-impact security solutions for Zanzibar’s hospitality sector, blending elite manpower with smart technology to protect people, property, and reputation at the highest standard.
Lenus Mwakio serves as Director of Training at Hotel Security Group, overseeing the recruitment, selection, and development of elite security personnel. With a strong background in security operations and training, Lenus ensures that only the most capable candidates are chosen through rigorous vetting and assessment processes. He leads comprehensive training programmes covering customer service, conflict resolution, emergency response, access control, patrolling procedures, and hospitality-specific protocols. Under his guidance, HSG maintains the highest standards of professionalism and preparedness, delivering guards who are not only disciplined and reliable but also trained to enhance guest experience in luxury hotel environments across East Africa.
Gladys Lumbo is the Control Room Director at Hotel Security Group, responsible for coordinating all monitoring, emergency response, and deployment operations. With extensive experience in control room management and crisis coordination, Gladys ensures seamless communication between security teams, emergency services, and hotel management. She oversees the use of advanced surveillance systems, incident reporting, and real-time situational analysis to maintain a proactive security posture. Her leadership guarantees rapid response to incidents, efficient deployment of resources, and effective collaboration with police, fire, and medical services. Gladys plays a vital role in safeguarding guests, staff, and assets across HSG-protected properties.
Lucy Smith is the Communications Director at Hotel Security Group, responsible for shaping the company’s internal and external messaging. With a background in corporate communications and public relations, Lucy manages all client engagement, brand representation, media relations, and staff communications. She ensures clear, professional, and consistent messaging across all channels, supporting HSG’s reputation for reliability and excellence. Lucy also leads crisis communication strategies, client reporting, and stakeholder updates, acting as the vital link between hotel partners, the public, and HSG operations. Her work reinforces trust, transparency, and professionalism in all aspects of HSG’s security service delivery.
Tom Stirling is the Special Projects Director at Hotel Security Group, leading specialist initiatives that go beyond routine security operations. With a sharp focus on loss prevention, fraud detection, and investigative strategy, Tom designs and oversees bespoke assignments tailored to client needs. His portfolio includes undercover operations, mystery guest assessments, internal investigations, and integrity testing, all aimed at identifying vulnerabilities and enhancing operational resilience. Drawing on extensive experience in covert operations and intelligence work, Tom ensures discreet, results-driven outcomes that protect assets, reputations, and revenues. His work is critical to maintaining the highest standards of trust and accountability across HSG sites.
Mtumwa Khamis is the Logistics Director at Hotel Security Group, responsible for ensuring the seamless delivery of personnel, equipment, and operational support across all client locations. With a strong background in logistics and resource coordination, Mtumwa manages transport, uniform supply, technology deployment, and daily scheduling to guarantee that every HSG operation runs smoothly and efficiently. She plays a key role in supporting rapid response, special deployments, and event-based security requirements. Known for her precision and reliability, Mtumwa ensures that guards and support teams are always in the right place, at the right time, fully equipped to deliver top-tier security services.
Caroline Maghanga is the Human Resources Director at Hotel Security Group, overseeing all aspects of staff welfare, recruitment, retention, and professional development. With a strong foundation in HR management and a passion for people, Caroline ensures that HSG attracts, supports, and retains top-tier security professionals. She leads employee relations, performance management, and compliance with employment laws and industry standards. Caroline also champions staff wellbeing, career progression, and a positive workplace culture, aligning HR practices with the company’s mission of excellence and integrity. Her leadership ensures a motivated, disciplined, and dependable workforce across all HSG-protected properties.
Kingsley Mwatati is the Finance Director at Hotel Security Group, responsible for managing the company’s financial strategy, planning, and performance. With extensive experience in financial management and budgeting within the service sector, Kingsley ensures fiscal discipline, transparency, and sustainability across all HSG operations. He oversees accounting, payroll, procurement, and financial reporting, supporting strategic decision-making and operational efficiency. Kingsley also ensures compliance with regulatory requirements and drives cost-effective practices without compromising service quality. His stewardship guarantees that HSG remains financially robust while continuing to deliver premium security solutions tailored to the hospitality industry.
Gary Lincoln-Hope is the CEO and Operations Director of Hotel Security Group, bringing over two decades of leadership in military, security, and hospitality sectors. A former British Army officer and founder of successful security ventures in the UK and East Africa, Gary leads HSG with a focus on excellence, integrity, and innovation. He oversees all operational aspects of the business, from client engagement and strategic planning to service delivery and quality control. Gary’s hands-on approach ensures tailored, high-impact security solutions for Zanzibar’s hospitality sector, blending elite manpower with smart technology to protect people, property, and reputation at the highest standard.
Lenus Mwakio serves as Director of Training at Hotel Security Group, overseeing the recruitment, selection, and development of elite security personnel. With a strong background in security operations and training, Lenus ensures that only the most capable candidates are chosen through rigorous vetting and assessment processes. He leads comprehensive training programmes covering customer service, conflict resolution, emergency response, access control, patrolling procedures, and hospitality-specific protocols. Under his guidance, HSG maintains the highest standards of professionalism and preparedness, delivering guards who are not only disciplined and reliable but also trained to enhance guest experience in luxury hotel environments across East Africa.
Gladys Lumbo is the Control Room Director at Hotel Security Group, responsible for coordinating all monitoring, emergency response, and deployment operations. With extensive experience in control room management and crisis coordination, Gladys ensures seamless communication between security teams, emergency services, and hotel management. She oversees the use of advanced surveillance systems, incident reporting, and real-time situational analysis to maintain a proactive security posture. Her leadership guarantees rapid response to incidents, efficient deployment of resources, and effective collaboration with police, fire, and medical services. Gladys plays a vital role in safeguarding guests, staff, and assets across HSG-protected properties.
Lucy Smith is the Communications Director at Hotel Security Group, responsible for shaping the company’s internal and external messaging. With a background in corporate communications and public relations, Lucy manages all client engagement, brand representation, media relations, and staff communications. She ensures clear, professional, and consistent messaging across all channels, supporting HSG’s reputation for reliability and excellence. Lucy also leads crisis communication strategies, client reporting, and stakeholder updates, acting as the vital link between hotel partners, the public, and HSG operations. Her work reinforces trust, transparency, and professionalism in all aspects of HSG’s security service delivery.
Tom Stirling is the Special Projects Director at Hotel Security Group, leading specialist initiatives that go beyond routine security operations. With a sharp focus on loss prevention, fraud detection, and investigative strategy, Tom designs and oversees bespoke assignments tailored to client needs. His portfolio includes undercover operations, mystery guest assessments, internal investigations, and integrity testing, all aimed at identifying vulnerabilities and enhancing operational resilience. Drawing on extensive experience in covert operations and intelligence work, Tom ensures discreet, results-driven outcomes that protect assets, reputations, and revenues. His work is critical to maintaining the highest standards of trust and accountability across HSG sites.
Mtumwa Khamis is the Logistics Director at Hotel Security Group, responsible for ensuring the seamless delivery of personnel, equipment, and operational support across all client locations. With a strong background in logistics and resource coordination, Mtumwa manages transport, uniform supply, technology deployment, and daily scheduling to guarantee that every HSG operation runs smoothly and efficiently. She plays a key role in supporting rapid response, special deployments, and event-based security requirements. Known for her precision and reliability, Mtumwa ensures that guards and support teams are always in the right place, at the right time, fully equipped to deliver top-tier security services.
Caroline Maghanga is the Human Resources Director at Hotel Security Group, overseeing all aspects of staff welfare, recruitment, retention, and professional development. With a strong foundation in HR management and a passion for people, Caroline ensures that HSG attracts, supports, and retains top-tier security professionals. She leads employee relations, performance management, and compliance with employment laws and industry standards. Caroline also champions staff wellbeing, career progression, and a positive workplace culture, aligning HR practices with the company’s mission of excellence and integrity. Her leadership ensures a motivated, disciplined, and dependable workforce across all HSG-protected properties.
Kingsley Mwatati is the Finance Director at Hotel Security Group, responsible for managing the company’s financial strategy, planning, and performance. With extensive experience in financial management and budgeting within the service sector, Kingsley ensures fiscal discipline, transparency, and sustainability across all HSG operations. He oversees accounting, payroll, procurement, and financial reporting, supporting strategic decision-making and operational efficiency. Kingsley also ensures compliance with regulatory requirements and drives cost-effective practices without compromising service quality. His stewardship guarantees that HSG remains financially robust while continuing to deliver premium security solutions tailored to the hospitality industry.
With over 20 years of specialized experience—forged in military, police, and high-stakes protection—we deliver unmatched security partnerships for resorts, private estates, and global hospitality leaders.
What began as a vision in 2004 is now a global security network. HSG’s milestones mark our journey to becoming the preferred partner for luxury venues where safety and service converge flawlessly.